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Return policy

Nouveau Cru Return Policy

Right of withdrawal ("cooling off period") with refund

The User has fifteen (15) clear days from the date of receipt within which to return, the Products he/she has ordered. If the last day of that time limit falls on a Saturday, a Sunday or a non-worked public holiday, the time limit shall be extended to the next ordinary working day thereafter. The Product(s) must be returned in its (their) original inner and outer packaging, to the following address: 


NOUVEAU CRU

2 av du Prissé
Château de la Plane
64100 BAYONNE
France

The parcel return costs shall be borne by Nouveau Cru Only from Metropolitan France & Belgium. Returns from other countries are at your expense.. Upon internal approval of the return request, Nouveau Cru customer care will e-mail you a shipment label, which you simply affix to your return parcel.

If the conditions for return of the Products are fulfilled, Nouveau Cru will offer to refund the amount of the initial purchase.

Nouveau Cru shall refund the amount of his/her order to the User, within fifteen (15) working days from receipt of the Products by Nouveau Cru.

If the conditions for return of the Products are fulfilled, Nouveau Cru will offer to refund the amount of the initial purchase.
Nouveau Cru shall refund the amount of his/her order to the User, within fifteen (15) working days from receipt of the Products by Nouveau Cru.

Products cannot be returned if they are incomplete, damaged, soiled, or if they have been worn. 

Exchanges

We do not do standard exchanges. For a different size, style or colour simply place another order on our website. www.nouveau-cru.com
We will refund the shipping costs if you re-order an item in a different size or colour. Write to us at  contact@nouveau-cru.com to let us know.