Your order will be delivered to you at the address you indicated to us when placing your order.
Where the product is available from stock, the estimated delivery date is determined by adding the following 2 items:
1. The dispatch time (24 to 48 hours) reckoning from the ordinary working day following receipt of the order: reliability checking of the information you input, reckoning from the registration of your payment + preparation of your order + collection of the parcel by the carrier.
2. The time taken by the carrier to deliver your parcel.
An order placed on a Saturday, Sunday or public holiday will be confirmed and processed on the next ordinary working day thereafter.
For orders made in France, we offer speedy delivery and free returns and have 15 days to return any items to us if you change your mind.
We offer three delivery methods in France:
- Economy: Your parcel will be delivered by Mondial Relay. After dispatch, your parcel will be delivered to the collection point of your choice within 4 to 7 working days*. The price is 4 euros. Returns are also via Mondial Relay.
- Standard: Your parcel will be delivered by Colissimo. After dispatch, your parcel will be delivered to your chosen address within 2-3 working days. The price is 7 euros. Returns are via Mondial Relay.
- Premium/Express: Your parcel will be delivered by TNT. If you order before 12:00 your parcel will be delivered within 24 hours. The price is 9,5 euros and your parcel will be delivered to the collection point of your choice (Point relais). The price is 11,5 euros and your parcel will be delivered at your office. The price is 14,5 euros and your parcel will be delivered directly at your home. Returns are via Mondial Relay.
We have several international delivery options:
- Standard: Your parcel will be delivered by Colissimo within 3-8 working days. From 11€ to Europe (Allemagne, Lettonie, Autriche, Lituanie, Belgique, Luxembourg, Bulgarie, Malte, Chypre, Pays-Bas, Danemark, Pologne, Espagne, Portugal, Estonie, République Tchèque, Finlande, Roumanie, Royaume-Uni, Grèce, Slovaquie, Hongrie, Slovénie, Irlande, Suède, Italie).From 20 euros to other countries.
Returns are at your expense.
- Premium/Express: A faster delivery service via DHL or FEDEX. Your parcel will be delivered within 24-72 hours. From 17€ to Europe pour l’Union Européenne (Allemagne, Lettonie, Autriche, Lituanie, Belgique, Luxembourg, Bulgarie, Malte, Chypre, Pays-Bas, Danemark, Pologne, Espagne, Portugal, Estonie, République Tchèque, Finlande, Roumanie, Royaume-Uni, Grèce, Slovaquie, Hongrie, Slovénie, Irlande, Suède, Italie). From 20 euros to other countries.
Returns are at your expense.
Economy option for Belgium only: Your parcel will be delivered to your chosen collection point by Mondial Relay within 5 working days after dispatch. The price is 4 euros.
Returns are also via Mondial Relay. Free returns
Your signature will be requested at delivery with TNT, Fedex, UPS carriers. In the event of absence, a failed delivery notice is posted in your letterbox, enabling you to collect your parcel at carrier mentionned on tracking.
Parcels are held available for collection within 7 calendar days.
Shipment is provided free of charge for all orders equal or in excess of 150 euros including VAT.
Nouveau Cru shall use its best efforts to adhere to the delivery times stated at the time of registering your order.
Where a parcel is not received within the stated time, the matter is investigated with the carrier; this may require up to 10 ordinary working days.
On receipt of his/her order, the User shall check the conformity of the Products received in execution of that order. Any anomaly affecting the delivery (namely: Products missing or damaged, damaged parcels) must first, without fail, be indicated on the delivery note, in the form of handwritten, signed reservations tothe carrier. Following this, any anomaly must be reported to Nouveau Cru customer care as soon as possible after receipt of the Products :
- writing by ordinary post to Nouveau Cru Service clients, 2 av du Prissé, château de la Plane, 64100 Bayonne, France;
- by e-mail: firstname.lastname@example.org
- by telephone +33 (0)5 59 58 15 60 Customer Service is available Monday to Friday, from 10 a.m. to 1 p.m., and from 2 p.m. to 6 p.m. (Paris Time, UTC+1).
Nouveau Cru reserves the right to request the User to return to it the non-conforming or damaged Product. In the event of abnormal or unreasonable returns, Nouveau Cru may refuse to honour any future order.